Streamyx Customer Service

TMNet Sdn Bhd announced yesterday that it has outsourced the Customer Interaction Centre (CIC) of its Streamyx broadband service to VADS Bhd, a Telekom Malaysia subsidiary, due to increasing customer calls and enquiries.

VADS acting chief executive officer Dennis Koh said the company employs over 150 customer service representatives (CSRs) to handle Streamyx's subscriber calls."We have a dedicated quality team listening in on calls to ensure QA[quality assurance] guidelines are being practised and processes being followed. All CSRs are progressively trained in-house to ensure their performance meet the ever changing customer expectations," he added.

Streamyx's CustCare number: 1300-88-9515